Helping children manage frustrations and resolve social conflicts is an area of social learning that is often particularly important to teachers and parents alike. High Scope’s six-step conflict resolution process, summarized below, helps children peacefully settle disputes and conflicts. With continuity between home and the classroom, children can often carry out this sequence on their own by program’s end.

• Approach calmly, stopping any hurtful actions. Place yourself between the children, on their level.
• Acknowledge children’s feelings. Say something simple such as “You look really upset.” Let the children know you need to hold any object in question.
• Gather information. Ask, “What’s the problem?” Do not ask “Why?” questions.
• Restate the problem. “So, the problem is…”
• Ask for ideas for solutions and choose one together. “What can we do to solve this problem?”
• Be prepared to give follow-up support. Acknowledge their accomplishments (e.g., “You solved the problem!”) Stay nearby in case anyone is not happy with the solution and the process needs repeating.